Frequently Asked Questions

BiteRider.my
What is BiteRider.my?

BiteRider.my is an order food online platform and also providing doorstep delivery service that founded in Sungai Petani Kedah Malaysia. The e-commerce idea has became a trend for nowadays, as so we decided to bring this concept to this town and sharing to every each Anak Kedah! We wanted to expand our service in Kedah.

What will BiteRider.my brings to us?

BiteRider.my will brings more convenience to the local resident, also bringing more opportunities to which collaborated local restaurants and also job opportunities to this city. Time is gold was often mentioned by this era, so it very disgusting to stuck in the traffic for few hours, keep turning around just looking for a parking space that always in shortage, and those endless work have to rush before due date leads you no time out for your lunch even dinner, this is why BiteRider.my were founded, and we're here to bring you more convenience and more time.

How do i contact or provided feedback to BiteRider.my?

You may contact us via BiteRider.my Customer Service Hotline 6017-5212 338 / 6017-5212 661, Email inquire@biterider.my or support@biterider.my, send message to us via our Contact Us form, BiteRider.my live chat or inbox of BiteRider.my Facebook Page.

BiteRider.my Features
Is this new version of BiteRider.my Website?

Indeed. It’s an upgraded version of the BiteRider.my. It is a bold revision compared with the previous version. There some astonishing tweaks and new features provided to ease your ordering experience.

What happened to the previous website? Is this new BiteRider.my website better?

Our team had turn the website to a whole new template, better layout and also more features leads to brings a whole new experience in ordering food online. And we promise that the BiteRider.my new website is better and more features in it.

Is there a BiteRider.my app?

There is! It’s available free on the App Store and Google Play.

How It Works
How to order?

Step 1 : Find restaurant near to you with using advanced location based search filter.
Step 2 : Select your favorite restaurant which fulfills your binge and taste buds.
Step 3 : Checkout and make payment using instant and secured online process or cash on delivery.
Step 4 : Meal delivered on promised time and you may enjoying your chosen delicacy.

Can I place orders in advance?

Absolutely yes! You can schedule orders for up to five day in advance and choose any delivery time from midday on-wards.

Can i cancel my order?

Only 3 minutes let you to call our Customer Service and make cancellation. In the event that if your order have been confirmed and processing, no cancellation are allowed.

What are your operating hours?

Our delivery order time are available from 11 a.m. to 8.00 p.m. daily and our deliver service are available from 11a.m. to 9 p.m. daily. Pre order or advanced order was available for 24 hours / 7 days.

How do i know if my order get through?

You will receive a confirmation of order via email from us, you also be able to track your order via the notification in you account, you also will receive every steps of your order processing via phone message, it's convenient you to track your order.

How do i review my order or total amount of bills?

You may review every of your order in your account dashboard, including items and prices.

How is the food delivered to me?

Once you’ve placed your order, our operators will sent directly to the restaurant for them to prepare and package. Once it’s ready, a BiteRider rider will pick up your order and bring it to your delivery address.

What is the minimum order?

The minimum order is only Rm10 for each outlet / restaurant.

Where are the meals prepared?

All food preparations takes place at the restaurant that you have selected. BiteRidr.my will then deliver your selected meals from the restaurant to you.

Can i combine or mix orders from the different restaurants?

Orders can not be combined or mix the orders with 2 or above different restaurant. The minimum order for each restaurant was Rm10.

Do I have to tip?

Whether you tip or not is completely up to you. You can tip in cash when the rider delivers your food. Riders receive 100% of all tips.

What is Order Verification by OTP?

Order Verification by OTP ( Order To Proceed ) is an additional step for your account and orders secure. It to ensure orders is place by yourself and also to verify whether your contact number is active or not. There is an added feature which allows us to filter prank order, block mistrust transaction and we take steps into making sure that our delivery crew able to contact you when your orders reach to you at your destination.

Account Setting
How if I forgot my login password?

In the login page, click on "Forgot Password?” and then type your registered email to request a new password. You will receive an email with a unique link that you can use to create a new password. Be careful not to share it with others - we will never ask you for your password.

Why i can't sign up with using my email or phone number?

When creating an new account at BiteRider.my, you must include an valid email address that able to do verification, and also a valid mobile phone number. When inputting your phone number please do not include any special characters - please enter just digits (include country code). If you failed to sign up with using your email, is it likely that you are already registered to BiteRider.my. Try to login with using that email and request a password reset if you forgotten it.

How do I change or update my account information?

You can change or update your phone number or other information associated with your account on our website via login to your account dashboard. Click on "Edit Details” and you can make changes to your information.

How do I change my phone number?

Login to your BiteRider.my account dashboard, click on edit details in the page and you can then edit your phone number details in your profile via website or mobile apps.

Do I need an account to place an order?

Yes, you have to sign up to BiteRider.my before placing an order. This brings you multiple benefits such like you can save multi of delivery addresses so no need to enter in every next order, track the history of every order and their details, you can reorder directly on your favorite order, you can leave a review about your experience to every restaurant, cash back via every order.

Why i did not receive email verification via my email?

For security purposes, we need you to verify your registered email address via your email inbox. This helps us update your account info and verify your identity. If you did not receive any email verification at your email inbox, please check that your registered email is correct or please check the spam or junk folder of the email address associated with your account. If you still do not receive any email, please reach out to us via call support 6017-5212 338 / 6017-5212 661 either email at support@biterider.my.

How if I did ot receive email verification after 24hours?

If you did not receive any email verification at your email inbox after 24hours, and registration of your account will drop to manual review. If all details required been fully submitted, your account will be verified by our general support team manually within 48hours. You can still place your order after 48hours. If your account still in pending after 48hours, please reach out to us via call support 6017-5212 338 / 6017-5212 661 either email at support@biterider.my.

How do I delete my account?

In the event that you would like to delete your account, please write us an email at support@biterider.my.

Pricing
How does BiteRider.my charges for delivery fees?

We'll charge a minimal of Rm3.00 - Rm6.50 delivery fee (according to difference distance or region) and 10% admin fee.

6% Service Tax added into the retail price or selling price?

Please be informed that Grasp My Bite Sdn. Bhd. (1239651-V) will not subject to 6% Service Tax, and the subjection of 6% Service Tax will not added into the retail price or selling price in this website. The subjection of 6% Restaurant's Service Tax shown at bill was belong to the registered restaurants or merchants on this website. 6% Service Tax which will be charged upon payment, except for non-taxable items.

BiteRider.my subject to 6% Service Tax?

Please be informed that Grasp My Bite Sdn. Bhd. (1239651-V) will not subject to 6% Service Tax.

Delivery
How long will the delivery take?

Delivery of your meals will take approximately 1 hour including meal preparation time, unless there was unexpected circumstances such as bad weather, time delayed due to peak hour and else.

Do BiteRider.my deliver during rain?

Rain or shine will not obstruct our deliver. Unless there comes to extremely heavy rain pours, affected the safety to delivery crew, delivery time might be extended slightly. We hope for your kind understanding on this matter.

How to check BiteRider.my coveraged?

You can find or check the coverage of our service with using our advanced location based filter, and we glad to getting your call, you also can dial a call to our Customer Service 6017-5212 338 / 6017-5212 661 for more details.

Which cities was under BiteRider.my coverage?

We deliver across Sungai Petani, Bedong and Alor Setar in Kedah Malaysia. We always looking for the opportunities leads to expand our service.

Halal Delivery
How you deliver halal and non-halal food?

Helping to ensure a peace of mind for its Muslim customers and halal vendors which been recognized by JAKIM, BiteRider.my has launched a new facet to its food delivery service: green delivery bags meant to transport only halal foods from halal vendors recognized by JAKIM.

How to ensure the delivery is halal?

As mentioned above, BiteRider.my green delivery bags will carry only halal foods, and the foods must be prepared under the halal vendors which been recognized by JAKIM.

Inquiries About My Order
What if something is wrong with my order?

We have a dedicated team that looks after your entire BiteRider.my experience, from the moment you place an order right through to it arriving with you.

However, we do understand that sometimes things might go wrong. If this is the case, you can reach out to us via call support 6017-5212 338 | 6017-5212 661 to speak to our customer service team either email at support@biterider.my and report any issues.

What if I want to add something to my order?

You can reach out to us via call support 6017-5212 338 | 6017-5212 661 and we’ll do our best to make sure you get all the items you want added to your order.

What if my order is late?

Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.

What if I’m not around when my rider arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by calling to our customer support 6017-5212 338 | 6017-5212 661.

Our rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If we can’t contact you and are unable to deliver the order, our rider will wait for up to 15 minutes before leaving. In this event, you’ll still be charged for your order if your payment have been made online either your BiteRider.my Account will be immediately "Decline" by us. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

I got a call from +60 175212 338 | 661 — who is this?

To check where you are if our rider can't or failed reach to you, our Customer Support might call you using the phone number 6017-5212 338 | 6017-5212 661. Please answer these calls if you get one.

Payment
What is your payment method?

We accept cash on delivery, BiteRider.my wallet and instant online transfer. For cash on delivery, the payment will be gathered by ours rider while deliver the meal. For using BiteRider.my wallet, you may reload your wallet credit with using paypal payment gateway, and you can pay your bill from your wallet. For instant online transfer, please attach your bank payment receipt with your order number and send it to inquire@biterider.my.

What is BiteRider.my wallet?

BiteRider.my wallet is a new added feature that able you to pay your orders via online or cashless. To use this new payment method, please ensure that sufficient credit in your wallet. You may reload your wallet credit via paypal payment gateway with your credit card or debit card.

How to pay via BiteRider.my wallet?

To pay via BiteRider.my wallet, please ensure there sufficient credit in your wallet, and its will auto appears in payment method section able you to choose before make your order.

How to reload or top up credit on BiteRider.my wallet?

You may reload or top up your BiteRider.my wallet credit with using paypal payment gateway.

Why i did not receive credits in my wallet after top up via PayPal?

The time to process or update the transaction of BiteRider.my Wallet credits reload via paypal payment gateway was daily at time 10.45a.m. - 21.00p.m., your wallet credits will update within the time as mentioned. If there you found any failed transaction of BiteRider.my Wallet credits, please forward the issue to our Customer Service by dialing +6017-5212 338 / +6017-5212 661.

Invoice
How can I get an invoice?

When your order is delivered, you can download or print your invoice via your account, click on "orders", click on "view" to view your order details, click on "print" to get invoice in PDF. format or print instantly. In case you would like to request a resend of any invoices, please contact our call support 6017-5212 338 / 6017-5212 661, we’ll get those over to you.

Reward Credits
What are BiteRider.my Reward Credits?

BiteRider.my Reward Credits is a cash back rewards program that allows all users to accumulate reward credits through every purchased on any restaurants at https://www.biterider.my and reward credits be able to spend on next order.

What is the features for BiteRider.my Reward Credits?

Your accumulated of BiteRider.my Reward Credits be able to use or make payment on your next order at https://www.biterider.my.

What is the conversion rates of BiteRider.my Reward Credits?

You will get 10% of BiteRider.my Reward Credits return on every single Rm 1 you spend ( only inclusive of the pure cost of the food order net amount, excluding delivery charges and admin fee 10% ) and 10 BiteRider.my Reward Credits be equal to Rm 0.10. As so if you spend a Rm 10 on the food order ( excluding delivery charges and admin fee 10% ), you will receive Rm 0.10 cash back to your rewards credits wallet, be able to use or make payment on your next order.

Why I did not receive reward credits after purchasing at BiteRider.my?

Reward credits will delivered to your account as soon as the order was fully completed ( inclusive order status is delivered and the payment status is paid ). If there you found any failed delivered of reward credits, please forward the issue to our Customer Call Support by dialing 6017-5212 338 / 6017-5212 661.

Promo Code
Why is my promo code not working?

Every promo code will have an expiration date or limited units and may be applicable to orders in specific period or cities. Users been required to read and understand the specific terms & conditions that belong to every promo code. If your promo code is not accepted consider that your promo code may have already used it or expired. Do not add spaces in the code. Enter the code exactly as specified. If you believe there was an error applying or using a promo code, please contact our customer call support at 6017-5212 338 / 017-5212 661.

How can I redeem a promo code?

To claim promo code to your order, please enter the promo code at the checkout page before proceeding with your payment.