BiteRider.my will brings more convenience to the local resident, also bringing more opportunities to which collaborated local restaurants and also job opportunities to this city. Time is gold was often mentioned by this era, so it very disgusting to stuck in the traffic for few hours, keep turning around just looking for a parking space that always in shortage, and those endless work have to rush before due date leads you no time out for your lunch even dinner, this is why BiteRider.my were founded, and we're here to bring you more convenience and more time.
You may contact us via BiteRider.my Customer Service Hotline 6017-5212 338 / 6017-5212 661, Email email@example.com or firstname.lastname@example.org, send message to us via our Contact Us form, BiteRider.my live chat or inbox of BiteRider.my Facebook Page.
Indeed. It’s an upgraded version of the BiteRider.my. It is a bold revision compared with the previous version. There some astonishing tweaks and new features provided to ease your ordering experience.
Absolutely yes! You can schedule orders for up to five day in advance and choose any delivery time from midday on-wards.
Only 3 minutes let you to call our Customer Service and make cancellation. In the event that if your order have been confirmed and processing, no cancellation are allowed.
You will receive a confirmation of order via email from us, you also be able to track your order via the notification in you account, you also will receive every steps of your order processing via phone message, it's convenient you to track your order.
You may review every of your order in your account dashboard, including items and prices.
Once you’ve placed your order, our operators will sent directly to the restaurant for them to prepare and package. Once it’s ready, a BiteRider rider will pick up your order and bring it to your delivery address.
The minimum order is only Rm10 for each outlet / restaurant.
Orders can not be combined or mix the orders with 2 or above different restaurant. The minimum order for each restaurant was Rm10.
Whether you tip or not is completely up to you. You can tip in cash when the rider delivers your food. Riders receive 100% of all tips.
In the login page, click on "Forgot Password?” and then type your registered email to request a new password. You will receive an email with a unique link that you can use to create a new password. Be careful not to share it with others - we will never ask you for your password.
If you did not receive any email verification at your email inbox after 24hours, and registration of your account will drop to manual review. If all details required been fully submitted, your account will be verified by our general support team manually within 48hours. You can still place your order after 48hours. If your account still in pending after 48hours, please reach out to us via call support 6017-5212 338 / 6017-5212 661 either email at email@example.com.
We'll charge a minimal of Rm3.00 - Rm6.50 delivery fee (according to difference distance or region) and 10% admin fee.
Please be informed that Grasp My Bite Sdn. Bhd. (1239651-V) will not subject to 6% Service Tax, and the subjection of 6% Service Tax will not added into the retail price or selling price in this website. The subjection of 6% Restaurant's Service Tax shown at bill was belong to the registered restaurants or merchants on this website. 6% Service Tax which will be charged upon payment, except for non-taxable items.
Please be informed that Grasp My Bite Sdn. Bhd. (1239651-V) will not subject to 6% Service Tax.
Delivery of your meals will take approximately 1 hour including meal preparation time, unless there was unexpected circumstances such as bad weather, time delayed due to peak hour and else.
Rain or shine will not obstruct our deliver. Unless there comes to extremely heavy rain pours, affected the safety to delivery crew, delivery time might be extended slightly. We hope for your kind understanding on this matter.
We deliver across Sungai Petani, Bedong and Alor Setar in Kedah Malaysia. We always looking for the opportunities leads to expand our service.
Helping to ensure a peace of mind for its Muslim customers and halal vendors which been recognized by JAKIM, BiteRider.my has launched a new facet to its food delivery service: green delivery bags meant to transport only halal foods from halal vendors recognized by JAKIM.
As mentioned above, BiteRider.my green delivery bags will carry only halal foods, and the foods must be prepared under the halal vendors which been recognized by JAKIM.
You can reach out to us via call support 6017-5212 338 | 6017-5212 661 and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
To check where you are if our rider can't or failed reach to you, our Customer Support might call you using the phone number 6017-5212 338 | 6017-5212 661. Please answer these calls if you get one.
We accept cash on delivery, BiteRider.my wallet and instant online transfer. For cash on delivery, the payment will be gathered by ours rider while deliver the meal. For using BiteRider.my wallet, you may reload your wallet credit with using paypal payment gateway, and you can pay your bill from your wallet. For instant online transfer, please attach your bank payment receipt with your order number and send it to firstname.lastname@example.org.
BiteRider.my wallet is a new added feature that able you to pay your orders via online or cashless. To use this new payment method, please ensure that sufficient credit in your wallet. You may reload your wallet credit via paypal payment gateway with your credit card or debit card.
To pay via BiteRider.my wallet, please ensure there sufficient credit in your wallet, and its will auto appears in payment method section able you to choose before make your order.
You may reload or top up your BiteRider.my wallet credit with using paypal payment gateway.
The time to process or update the transaction of BiteRider.my Wallet credits reload via paypal payment gateway was daily at time 10.45a.m. - 21.00p.m., your wallet credits will update within the time as mentioned. If there you found any failed transaction of BiteRider.my Wallet credits, please forward the issue to our Customer Service by dialing +6017-5212 338 / +6017-5212 661.
BiteRider.my Reward Credits is a cash back rewards program that allows all users to accumulate reward credits through every purchased on any restaurants at https://www.biterider.my and reward credits be able to spend on next order.
Your accumulated of BiteRider.my Reward Credits be able to use or make payment on your next order at https://www.biterider.my.
You will get 10% of BiteRider.my Reward Credits return on every single Rm 1 you spend ( only inclusive of the pure cost of the food order net amount, excluding delivery charges and admin fee 10% ) and 10 BiteRider.my Reward Credits be equal to Rm 0.10. As so if you spend a Rm 10 on the food order ( excluding delivery charges and admin fee 10% ), you will receive Rm 0.10 cash back to your rewards credits wallet, be able to use or make payment on your next order.
Reward credits will delivered to your account as soon as the order was fully completed ( inclusive order status is delivered and the payment status is paid ). If there you found any failed delivered of reward credits, please forward the issue to our Customer Call Support by dialing 6017-5212 338 / 6017-5212 661.
To claim promo code to your order, please enter the promo code at the checkout page before proceeding with your payment.